ORYVO · LEGAL

Cancellation & Refund Policy

This policy explains subscription cancellation, failed services and refund requests.

Effective and last updated: 23 September 2026

Cancel your subscription

You can cancel from ORYVO’s Membership page using the secure customer portal. Cancellation normally stops the next renewal and access continues until the end of the current paid period. Deleting the app does not cancel a subscription.

Trials

ORYVO may offer the trial shown at checkout. Cancel before the stated trial end if you do not want a paid subscription to begin. Trial eligibility may be limited to one trial per customer.

Change of mind

Except where required by law or stated at checkout, subscription payments are not automatically refundable for change of mind, unused time, failure to cancel before renewal or incompatibility that was disclosed before purchase.

Problems with the service

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. If the service has a major failure, or a problem is not fixed within a reasonable time, you may be entitled to cancel and receive a refund for the affected or unused portion, as applicable. Nothing in this policy limits those rights.

Requesting help or a refund

Email goodlookenentertainment@gmail.com with the account email, purchase date and a description of the issue. Do not send card numbers or passwords. We may ask for information needed to locate the payment and investigate. Approved refunds are returned through the original payment method; bank processing time can vary.

Chargebacks

Please contact us first so we can investigate quickly. This does not prevent you from using rights available through your bank, payment provider or consumer law.